When we decide to fire a user

At Voicenotes, we work hard to build something thoughtful, useful, and calm. Most of our users get that—and we’re grateful.
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But once in a while, we encounter a user whose behavior makes it hard for us to do our job. When that happens, we take a simple but firm stance:

If someone is abusive to our support team, repeatedly rude, entitled, or just persistently difficult to work with, we will cancel their account and ban them from using Voicenotes—permanently.
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Their notes will still be accessible. They can export them. We won’t hold their data hostage. But they won’t be welcome on the platform again.
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If you’ve ever watched the backstory behind Voicenotes or heard our founders speak, you’ll know this started as a deeply personal side project. It wasn’t built in a VC boardroom or crafted around a market slide deck. It was something we needed ourselves—then shared, and steadily improved because others found it useful too.

We’re still a small, bootstrapped team. We don’t answer to investors. We build what we believe in. And we care a lot about what we’re making, and the kind of environment we’re building it in.
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So when a user:

We don’t try to win them over. We let them go.
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We’d rather lose a paying customer than compromise how we work—or who we work with. That’s not personal. That’s a boundary.
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So if you’re here and respectful, we’re all in. If not, we’re not interested in doing business together.
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Thanks for understanding.